“To handle yourself, use your head; to handle others, use your heart.”
“When people are financially invested, they want a return. When people are emotionally invested, they want to contribute.”
“Human Resources isn't a thing we do. It's the thing that runs our business.”
“The only real difference between one organization and another is the performance of its people.”
“In order to build a rewarding employee experience, you need to understand what matters most to your people.”
“Hire character. Train skill.”
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